Mercadona creates adapted child seat in trolley at mum's request
Mercadona creates adapted child seat in trolley at mum's request
A MUM from the province of Cádiz who said 'every shopping trip was an odyssey' has managed to convince Mercadona supermarkets to fit disabled seats for children in their trolleys, available upon request.
Inmaculada Guerrero Navarro's daughter Mariquilla is 10 and suffers learning disabilities and reduced mobility, meaning she cannot walk around a store whilst her mother shops – and child seats in trolleys are designed for very small children, so they were too cramped for Inmaculada's little girl.
“A thousand thanks to Mercadona for making our lives easier!” Inmaculada wrote on Facebook.
“I'm happy to have managed, after a long time, to get a trolley adapted for my little Mariquilla and for all those other special children with reduced mobility problems.”
She particularly thanked Sonia, manager at the Mercadona branch on the Las Salinas industrial estate in her home town of El Puerto de Santa María for having helped her and 'brightened up her day' with a call to say, “Inma, the trolley has arrived.”
Inma had contacted the customer service helpline, where she said the service provided was 'wonderful', and whose operators opened a case file for her.
A few days ago, her local branch called her to say the adapted trolley was now on the premises and it would be kept in store for her to ask for whenever she went shopping there.
The good news is that, now a trolley of this type has been designed and created, future ones should be much easier and quicker to produce, and parents of disabled children now know that they can request them via the customer service helpline for their local stores.
Inmaculada's Facebook photo (above), set to 'public', has been shared over 25,000 times and attracted 1.1 million comments and 15 million 'likes'.
